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Reservation Terms & Conditions
THANK YOU for choosing Alaska Private Touring for your custom Alaska visit. Please review the reservation, payment, and cancellation terms outlined below. Completion of our secure booking form indicates your acceptance of the terms outlined below.
Upon receipt of your personal information, submitted through the booking link found on your custom itinerary proposal, Alaska Private Touring will proceed with securing the services with our vendor partners. If for any reason we are unable to confirm your reservation as requested we will suggest alternate solutions for your consideration, including any changes in itinerary cost.
New requests initiated within 30 days of travel require additional time and care therefore separate terms and conditions will apply and will be communicated on a case-by-case basis. These terms, which include a non-refundable booking fee as outlined by your Travel Designer (to be applied to your final invoice) will be forwarded to you for approval before we can begin processing your request. Should you decide to proceed with securing your travel arrangements with Alaska Private Touring, this booking fee will be applied toward your invoice and balance of your payment will be due immediately upon confirmation.
STANDARD DEPOSIT POLICY
An initial deposit of 50% will be required once all services in your custom Alaska itinerary have been confirmed. A confirmation/invoice will be sent you by e-mail and will include a link to our secure payment portal for you to enter your payment details and submit payment.
STANDARD FINAL PAYMENT POLICY
Final payment for all services is due 60 days prior to the date of your first service. An invoice requesting final payment will be sent by e-mail approximately one week prior to your final payment date and will also include a link to our payment portal.
FORM OF PAYMENT
- Payments may be made by credit card only
CHANGE FEE POLICY
Once confirmed and invoiced, any changes to existing services must be requested in writing. All changes are subject to an administrative fee, plus any applicable cancellation/change fees charged by the service providers. These fees apply to changes of dates, names, or services when requested 30 or more days in advance of scheduled arrival. The following change fees will be imposed by Alaska Private Touring and will be charged for each change requested:
- Day Excursions (per occurrence): $15 per person, per tour
- Tour packages of up to 7 days in duration: $100 per person
- Tour packages of 8+ days in duration: $200 per person
Changes made within 30 days of scheduled arrival will be processed and considered on an individual basis and will be subject to availability and additional penalties.
STANDARD CANCELLATION POLICY
All cancellation requests must be received in writing and penalties will apply based on the date your message is received by our office. The following penalties will apply, in addition to any fees imposed by our suppliers:
Request to Cancel Entire Itinerary
- 91+ days prior to scheduled arrival: 25% of total invoice
- 90 – 61 days prior to scheduled arrival: 50% of total invoice
- Within 60 days of scheduled arrival: 100% penalty applies
Request to Cancel a Specific Service
- 61+ days prior to scheduled arrival: $15 per person, per tour
- 60 – 31 days prior to scheduled arrival: $25 per person, per tour
- Within 30 days or scheduled arrival: No refund
Standard cancellation policy applies to a majority of services offered. Some remote lodges and exclusive services require different policies. Any exceptions to our ‘Standard Terms’ will be clearly indicated on your proposal document next to the service for which it pertains and will apply to your overall itinerary. When your custom Alaska itinerary includes multiple services with varying terms, the most stringent terms will be enforced.
If you are traveling by cruise ship and have made arrangements with Alaska Private Touring for shore excursions only (day tours in Alaska’s cruise ship ports – no overnight services or multi-day packages), the payment, change, and cancellation terms outlined in your original tour proposal will apply. Please reach out if you have any specific questions or concerns.
We strongly recommend the purchase of travel insurance to protect you in the event of unexpected delays, missed connections, or cancelled services (due to a covered reason such as inclement weather, injury or illness before or during your trip**). We offer travel insurance through our partner, Arch RoamRight and you can get a free quote here: https://partner.roamright.com/?AgencyCode=AlaskaPrivateTouring
CANCELLATIONS / UNUSED SERVICES WHILE TRAVELING
If, due to weather conditions or other circumstances, any service included in your itinerary is cancelled by the tour provider, you MAY receive a refund up to the full cost paid for the cancelled service. Please be sure to notify us in writing within 30 days of the cancelled service so that we can process your refund. Should you choose to not participate in a prebooked service included in your itinerary, you will be considered a ‘no show’ and will not not be eligible for a refund. All refunds will be processed as a credit back to the original form of payment.
Provided full payment has been received, all itinerary details will be forwarded by e-mail to you for review approximately 30 days prior to your arrival in Alaska. You will also receive a full documentation package upon arrival.
Alaska Private Touring, LLC and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Because Alaska Private Touring, LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Operator.
ACT OF GOD/FORCE MAJEURE
Alaska Private Touring, LLC and/or its suppliers cannot assume liability for any loss, damage or injury of any nature resulting from an Act of God or any other force majeure (arrangements in any way because of unusual or unforeseeable circumstances beyond our control). These can include, for example, war, riot, labor strike dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or adverse weather conditions. We highly recommend the purchase of travel insurance protection.